Q-RIMS Support

Q-RIMS has an excellent reputation for support. Many of our clients have Q-PERM identified as "Priority-1", indicating that it is core to the continuous operation of their factories or sites. At the customer's choice, we can support their IT helpdesk, a senior representative on each site, or provide direct support to the end users.

Software Licensing:

Software is licensed on a per-site basis, for as many users as are required for the local operational purposes of each individual site.

This includes:

• Phone support
• Email/Internet support
• Remote Desktop Support {subject to approval by your IT department}
• Software updates, including new features for all purchased products.

Installation

There is a one-off fee for installation, dependent on the size of site and the complexity of the installation required.

Installation includes:

• Pre-population of your database with your site, staff and contractor information as appropriate
• One day on-site training

Additional Training

• We can provide training in the use of the system on our site or on yours.
• Additional on-site training is available for £795 per day + VAT. Additional expenses may be chargeable.

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